{"id":187,"date":"2022-09-14T12:58:51","date_gmt":"2022-09-14T10:58:51","guid":{"rendered":"https:\/\/www.studiocolibri.be\/com-une\/?post_type=expertises&p=187"},"modified":"2022-12-05T11:18:43","modified_gmt":"2022-12-05T10:18:43","slug":"centre-durgence","status":"publish","type":"expertises","link":"https:\/\/www.studiocolibri.be\/com-une\/expertises\/crise\/centre-durgence\/","title":{"rendered":"Centre d’urgence"},"content":{"rendered":"\n
Des \u00e9v\u00e9nements impr\u00e9vus <\/strong>peuvent affecter le fonctionnement d\u2019une entreprise. G\u00e9rant l\u2019urgence sur le terrain, les dirigeants sont soudainement confront\u00e9s \u00e0 la prise en charge d\u2019une masse importante de sollicitations.\u00a0com.une<\/a>\u00a0propose une prise en charge globale de la crise, de la d\u00e9finition des messages \u00e0 l\u2019op\u00e9rationnalisation d\u2019un centre d\u2019appel.<\/h5>\n\n\n\n
\n
\n

Notre offre <\/strong><\/h2>\n<\/div>\n\n\n\n
\n
    \n
  • Un num\u00e9ro d\u2019appel 0800<\/li>\n\n\n\n
  • L\u2019organisation d\u2019une cellule de gestion de crise<\/li>\n\n\n\n
  • La prise en charge des appels au sein d\u2019un centre professionnel<\/li>\n\n\n\n
  • La formulation des messages<\/li>\n\n\n\n
  • La formation des op\u00e9rateurs<\/li>\n\n\n\n
  • La gestion simultan\u00e9e des relations avec la presse<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
    \n
    \n
      \n
    • Nous joignons notre expertise en communication \u00e0 la prise en charge technique d\u2019un grand nombre d\u2019appels<\/li>\n\n\n\n
    • Nous permettons \u00e0 la Direction une gestion sereine de la situation sur le terrain<\/li>\n\n\n\n
    • Nous centralisons, uniformisons et donnons de la coh\u00e9rence aux messages<\/li>\n\n\n\n
    • Nous assurons le stakeholders management<\/li>\n<\/ul>\n<\/div>\n\n\n\n
      \n

      Notre plus-value<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
      \n\n
      \n\n
      \n\n
      \n\n

      \n 01 <\/p>\n\n

      \n\n

      \n Mobilisation des ressources <\/h2>\n\n
      \n
        \n
      • Briefing initial<\/li>\n
      • Mobilisation des \u00e9quipes<\/li>\n
      • Outillage technique<\/li>\n
      • Strat\u00e9gie de communication<\/li>\n
      • Formation des
        \nop\u00e9rateurs<\/li>\n<\/ul>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n
        \n\n
        \n\n

        \n 02 <\/p>\n\n

        \n\n

        \n Lancement du centre d\u2019appel <\/h2>\n\n
        \n
          \n
        • Suivi client<\/li>\n
        • Mobilisation des \u00e9quipes<\/li>\n
        • Supports de base<\/li>\n
        • Outillage technique<\/li>\n<\/ul>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n
          \n\n
          \n\n

          \n 03 <\/p>\n\n

          \n\n

          \n Prise en charge des relations presse <\/h2>\n\n
          \n
            \n
          • Suivi client<\/li>\n
          • Communiqu\u00e9<\/li>\n
          • Point presse<\/li>\n
          • Revue de presse<\/li>\n
          • Point de contact<\/li>\n<\/ul>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n
            \n\n
            \n\n

            \n 04 <\/p>\n\n

            \n\n

            \n Fin de crise <\/h2>\n\n
            \n
              \n
            • Suivi client<\/li>\n
            • Relations presse<\/li>\n<\/ul>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n
              \n\n
              \n\n

              \n 05 <\/p>\n\n

              \n\n

              \n D\u00e9briefing <\/h2>\n\n
              \n
                \n
              • Cl\u00f4ture \u00e9quipe<\/li>\n
              • Cl\u00f4ture client<\/li>\n<\/ul>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n \n <\/div>\n \n<\/div>","protected":false},"featured_media":1085,"parent":172,"menu_order":0,"template":"","class_list":["post-187","expertises","type-expertises","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCentre d'urgence - Com\u00b7une<\/title>\n<meta name=\"description\" content=\"\u00a0com.une\u00a0prend en charge globalement la crise, de la d\u00e9finition de la communication \u00e0 l\u2019op\u00e9rationnalisation d\u2019un centre d'appel d'urgence.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centre d'urgence - Com\u00b7une\" \/>\n<meta property=\"og:description\" content=\"\u00a0com.une\u00a0prend en charge globalement la crise, de la d\u00e9finition de la communication \u00e0 l\u2019op\u00e9rationnalisation d\u2019un centre d'appel d'urgence.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.studiocolibri.be\/com-une\/expertises\/crise\/centre-durgence\/\" \/>\n<meta property=\"og:site_name\" content=\"Com\u00b7une\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/comunecommunication\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-05T10:18:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.studiocolibri.be\/com-une\/wp-content\/uploads\/2022\/09\/Shooting-Com.Une-107-e1669286324357-1024x496.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"496\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture est.\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.studiocolibri.be\/com-une\/expertises\/crise\/centre-durgence\/\",\"url\":\"https:\/\/www.studiocolibri.be\/com-une\/expertises\/crise\/centre-durgence\/\",\"name\":\"Centre d'urgence - 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